Shipping & Delivery Policy

At Collars & Crown, we aim to deliver your orders quickly, safely, and efficiently. Our goal is to provide a smooth shopping experience from the moment you place your order until it reaches your doorstep.

Our order cut-off time is 5:00 PM (GMT), Monday through Friday. Orders placed after this time are processed on the next business day.

All orders are processed within 1 to 2 business days (Monday to Friday) after payment confirmation. During high-volume periods such as sales, promotions, or holidays, handling times may be extended. Once your order has been dispatched, you will receive an email confirmation containing your tracking details.

Shipping charges are calculated at checkout based on your delivery location and the weight of your order. Estimated transit times are:

• United States: 6 to 10 business days (Monday to Friday).
• Canada: 6 to 12 business days (Monday to Friday).

Transit times are estimates and may vary due to carrier delays or unforeseen weather conditions.

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your parcel on the courier partner's official website. If you encounter any issues tracking your order, contact our support team at [email protected].

Shipping costs are transparently displayed at checkout. Occasionally, Collars & Crown may offer free shipping promotions for specific regions or order values; these offers are clearly shown on the website during checkout.

Customers are responsible for ensuring that all shipping details, including full address and contact number, are entered correctly. Collars & Crown is not responsible for delays or non-delivery caused by incorrect or incomplete information. If you notice an error in your shipping details, please contact us immediately at [email protected]. Corrections can only be made before dispatch.

We take great care to pack and deliver your order safely. If your package arrives damaged or if items are missing, please contact us immediately with your order details and clear photographs of the package. We will investigate the issue with the carrier and arrange a replacement or refund in accordance with our Refund & Return Policy.

We currently ship within the United States and Canada. Any applicable sales tax, duties, or import fees are calculated and displayed at checkout where applicable.

For any questions regarding shipping and delivery, contact us at [email protected].