Shipping & Delivery Policy

At Collars & Crown, we aim to deliver your orders quickly, safely, and efficiently. Our goal is to provide a smooth shopping experience from the moment you place your order until it reaches your doorstep.

Order Processing

All orders are carefully processed within 1 to 2 business days after payment confirmation. During sales, promotions, or holidays, processing times may take slightly longer due to high order volumes. Once your order has been dispatched, you will receive a confirmation message or email containing your tracking details so you can monitor your delivery status in real time.

Shipping and Delivery Time

We currently offer nationwide delivery across UAE through reliable courier partners. Delivery usually takes some hours to 1 business days in major cities and 1 to 2 business days for remote areas. Please note that delivery timelines may vary due to courier delays, weather conditions, or unforeseen circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, are calculated at checkout based on your location and order weight. Occasionally, we offer free shipping promotions, which will be clearly mentioned on our website or during checkout.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your parcel on the courier partner’s website. If you face any issues tracking your order, our customer support team will be happy to assist you.

Incorrect or Incomplete Address

Please ensure that all shipping details, including your address and contact number, are entered correctly when placing your order. Collars & Crown will not be responsible for delays or non-delivery caused by incorrect or incomplete shipping information. If you realize there’s an error in your details, please contact us as soon as possible to update your information before the order is dispatched.

Damaged or Missing Items

We take great care to pack and deliver your order safely. However, if your package arrives damaged or with missing items, please notify us immediately with clear photos and your order details. We will investigate the issue and arrange a replacement or refund as per our Returns & Refund Policy.

International Shipping

Collars & Crown proudly offers international shipping to bring our premium collection to customers worldwide. No matter where you are, enjoy the same quality, style, and service we provide across the World.