Refund & Return Policy
At Collars & Crown, we value your satisfaction and strive to make every shopping experience enjoyable. If, for any reason, you are not completely satisfied with your purchase, our return and refund process is designed to be simple and transparent.
Eligibility for Returns
Customers may return or exchange items within seven (7) days of receiving their order. To qualify for a return, the product must be in its original condition, unused, unwashed, and with all tags and packaging intact. Returns are accepted only for items purchased directly from our official website. Please note that sale or discounted products are not eligible for return or exchange unless they arrive damaged or defective.
How to Request a Return
To start a return, please contact our customer service team at info@collarsandcrown.com within 7 days of receiving your order. Include your order number, reason for return, and photographs (if applicable). Once your request has been reviewed and approved, our team will guide you through the return procedure. Please note that return shipping costs are the responsibility of the customer unless the item received was incorrect or damaged.
Refund Process
After your returned item is received and inspected, we will notify you regarding the status of your refund. If approved, your refund will be processed within 7 to 10 business days using your original method of payment. Shipping and handling charges are non-refundable unless the return is due to an error on our part.
Exchanges
If you wish to exchange an item for another size, color, or product, please mention your preference when contacting customer service. Exchanges are subject to product availability, and we will make every effort to ensure you receive your replacement promptly.
Damaged or Incorrect Items
If you receive an incorrect, defective, or damaged item, please contact us immediately with your order details and photos of the product. Once verified, we will arrange for a replacement or full refund at no additional cost to you.